Job Description

Job Title: Japanese Bilingual Customer Service Representative

Location: Torrance, CA (Hybrid, once a week onsite)

Hours: 9:00am - 5:30pm

Classification: Non-Exempt, Full-Time, Direct-Hire

A rapidly growing global company in the finance industry is seeking a Japanese bilingual Customer Service Representative (CSR) to join their expanding team. This position is ideal for someone who is eager to learn, grow, and build a long-term career in a professional and supportive environment. You'll receive comprehensive training, gain hands-on experience with global business operations, and have the opportunity to grow into more specialized or senior roles over time.

The company values collaboration and flexibility - offering a hybrid work style (only one day per week onsite) to support both productivity and work-life balance.

Responsibilities:
Provide exceptional customer service to business clients in both English and Japanese.
Assist managers with client communication, documentation, proposals, research, and vendor coordination.
Process account-related requests, such as adjustments, invoicing, and documentation.
Support client renewals, new account setups, and competitive bids in collaboration with the client support team.
Maintain accurate records and ensure timely completion of assigned tasks.
Participate in team meetings and training sessions to further develop industry knowledge and skills.
Contribute to a positive and collaborative team culture by being proactive and detail-oriented.

Qualifications:
Bilingual in Japanese and English - business-level proficiency required.
Excellent communication and customer service skills.
Strong computer skills, including MS Office (Excel, Word, PowerPoint, Outlook).
Analytical and detail-oriented mindset.

Benefits:
Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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Job Tags

Full time, Temporary work, For contractors, Local area, 1 day per week,

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