Job Description

We are seeking Claims Call Center Specialists for our growing insurance company!

The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.

What is it like to be a Claims Call Center Specialist?

As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.

Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!

DUTIES & RESPONSIBILITIES:

• Record accident facts as reported by insured's and/or claimants
• Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
• Assist adjusters by directing customers through the claims process and answering claims related questions
• Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
• Contribute to maintaining call volume commensurate with unit objectives
• Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
• Work on special projects as directed

QUALIFICATIONS REQUIRED:

• Excellent phone communication skills.
• Solid organizational and interpersonal skills
• Good typing/data entry skills (min. 30 wpm)
• Good PC skills

Preferred:

• High School Diploma or Equivalent
• Prior customer service experience
• Insurance experience is a plus!

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $15/hr-$16/hr*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

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