Job Description

The Spirit of the Position:

The Hospitality Shift Lead, oversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client. 

Full and Part-Time Shifts: AM Shifts: 6:30 am until 3:00 pm and PM SHIFTS: 3:30pm until Midnight

Compensation: $18.00/hour

Principal Job Duties:

• Support location management with the financial, operational, safety and service-related success at their hotel. 
• Attend daily stand-up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address. 
• Additional duties as assigned. 

People: 

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline. 
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.  
• Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel.  
• Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product:

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. 
• Responsible for cultivating client relationships and business retention. 
• Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s). 

Profit:

• Responsible for claims and safety related training and prevention initiatives.  
• Responsible for overall financial success during their shift.

Education: 

• High school diploma or GED required.   

Experience:  

• Supervisory experience is preferred.    
• Hotel and Valet Experience is a plus.
• Manual transmission is preferred, but not required.    
• Strong customer service experience.      
• Valid driver’s license required.   

Skills:      

• Ability to communicate professionally and effectively.       
• Ability to speak, read, and comprehends the English language. 
• Must be open to feedback, differing opinions and other points of view. 
• Demonstrates a sense of urgency and timeliness. 
• Demonstrate the ability to seek improvement.  
• Excellent team building and interpersonal skills. 
• Ability to drive a standard transmission. 
• Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.   

Physical Demands:  

• Willingness to work in the elements – heat, wind, snow, rain, etc.  
• Ability to lift, push and pull at least 50 pounds.  
• Ability to stand, walk and run for extended periods of time.  
• Ability bend, stoop, squat and lift frequently throughout a shift.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.  

Benefits:

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• *After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status: Non-Exempt; non-tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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