Job Description

Description NWCC is seeking a part‑time Ticketing Agent for the Heindl Center for the Performing Arts. The primary role of the Ticketing Agent is answering questions from patrons and assisting them with ticket purchases online, by phone, or in person at the box office during scheduled hours and events. The Ticketing Agent occasionally acts as rehabilitation for the Heindl Center, which includes the Fine Arts Department, by directing visitors, answering questions, and assisting NWCC employees and students. Ticketing Agents are expected to have excellent oral and written communication skills, strong attention to detail, a passion for service, a positive attitude, and the ability to communicate comfortably with the general public. Attendance at all Heindl Center season events is required. The Ticketing Agent is under the supervision of the Assistant Director and may occasionally provide direct assistance to the Assistant Director or designee. The Heindl Center for the Performing Arts The Heindl Center for the Performing Arts is a 65,000 square‑foot development that presents a 1,215 seat, fully‑equipped performance theater, including balcony seating, a reception gallery with private courtyard, and a two‑story lobby entrance. Backstage areas incorporate multiple dressing rooms, a green room, and prop and costume preparation areas. The facility features classrooms, computer labs, a digital piano lab, multiple private instrument practice rooms, and a recording studio for academic music and entertainment industry pathways. Four spacious rehearsal spaces are provided for the Northwest Bands and Choirs, including an outdoor 100‑yard practice field for the Northwest Marching Band. The Heindl Center hosts Broadway touring productions, celebrity attractions, visiting artists, premier lecturers, local presentations, film screenings, rentals, and on‑campus events. Qualifications Must be 18 years or older, dependable, flexible, and punctual. Possess high school diploma or GED. Comfortable with technology (internet browser, laptop, mouse) and able to learn new technical skills quickly. Skill in operating Microsoft Office (Word, Outlook) and internet browsers. Availability to work a minimum of 1 day per week (or more) during box office hours 12:00‑4:30 PM Monday‑Friday on a rotating schedule. Ability to communicate positively and professionally with members of the general public, NWCC employees, students, and touring production representatives. Availability to work evening hours on weekends and weeknights following the Heindl Center event calendar and other events as needed. Ability to work under pressure during heavy sales periods. Ability to lift up to 40 lbs. Ability to climb flights of stairs and walk a large venue as needed. Must routinely access and respond to NWCC emails to sign‑up for events and receive communications from the Heindl Center team. Preferred Qualifications Documented work experience in an educational setting or at a performing arts venue. Documented work experience in customer service, including POS transactions. Documented work experience in ticket sales or using a similar sales platform. Compensation Starts at $12 per hour. Duties and Responsibilities Create a welcoming environment by greeting guests upon entry. Process ticket sales in person quickly and efficiently using the ticketing system: sell tickets, print tickets, search for patron records, and complete cash, check, and credit card transactions. Distribute tickets designated for pick‑up at will‑call. Provide a high level of customer service when assisting guests and answering questions. Work with guests professionally to solve customer service challenges. Maintain current and in‑depth knowledge of schedule, events, and relevant details for each performance. Remain vigilant and proactive in anticipating guest needs during events. Demonstrate and maintain a positive attitude. Comply with all Heindl Center and NWCC policies, including box office & event operations, communications, dress code, safety, and procedures involving cash and credit transactions. Maintain confidentiality of internal operations and visiting performing artists. As needed, assist with other positions on the event team per staffing requirements. Complete any other duties assigned by the Heindl Center Assistant Director and/or Director. Required Knowledge, Skills, and Abilities Excellent communication skills, both written and verbal, with the ability to communicate effectively with a diverse range of constituents and the general public. Strong analytical, problem‑solving, and critical thinking skills. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Proficient with technology, including computers (internet browser, laptop, mouse), Microsoft Office Suite, and comfortable using new and changing technology. Represent the college in a positive and professional manner. Interact with patrons with a warm and welcoming professional demeanor. Possess strong interpersonal, time management, and organizational skills. Routine access and response to NWCC emails for event sign‑ups and communications. Detail‑oriented and thorough in completing work tasks. Professional demeanor with consistent communication. Physical Demands and Work Environment Availability to work a minimum of 1 day per week during box office hours 12:00‑4:30 PM Monday‑Friday on a rotating schedule. Availability to work evenings on weekends and weeknights following the event calendar. Work in a team‑based environment. Work under pressure during heavy sales periods. Communicate in person, by phone, and via email. Sit, use hands, and reach with hands and arms. Stand, walk, stoop, or kneel. Lift up to 40 lbs. Walk, climb flights of stairs, bend, squat, and move through a large venue as needed. Application Submit application at Resume Three (3) professional references (name, phone number, and email) Seniority Level Entry level Employment Type Part‑time Job Function Sales and Business Development Industry Higher Education #J-18808-Ljbffr Northwest Mississippi Community College

Job Tags

Hourly pay, Part time, Work experience placement, Private practice, Work at office, Local area, Monday to Friday, Flexible hours, Weekend work, Afternoon shift, 1 day per week,

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