Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
The Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department which delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons, and child care. As a member of this team, you are part of the guest experience and the face of Vail Resorts!
Job Specifications:
Expected Wage: $20 / hour
Shift & Schedule Availability: Full-Time & Part-Time
Weekends and Holidays may be required; Night Skiing support may be available
Skill Level: High comfort level with Windows-based systems, and handheld devices
Job Responsibilities:
Work in our contact centers: ski school locations, ticket/pass offices, and throughout our resort to deliver an experience of a lifetime
Communicate with guests via phone and email
Accurately and efficiently explain and process all resort products and services
Complete daily end of Shift pos/register audits
Be a part of a fun, professional, caring work environment
Ability to work in a fast-paced environment while delivering exceptional experiences
Other duties as assigned
Job Requirements:
Ability to stand or sit for extended periods of time
Able to work outside in a winter environment
Comfortable working indoors for extended periods of time
High School Diploma
Ability to lift 25lbs
Must be able to communicate fluently in English
Ability to work weekends and holidays
Ability to maintain a professional presence in the workplace and adhere to our appearance standards
A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:
Mountain Activities
Retail Rental operations
Food and Beverage Support
Ticket sales or scanning
Lift Operations
Base Area Operations
The expected pay range is $20. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 502304
Reference Date: 07/18/2024
Job Code Function: Product Sales/Scanning
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