Job Description

Job Description

Job Description

POSITION SUMMARY:

Under minimal supervision of the IT&S Manager/Director, the Telecommunications analyst is responsible for programming, deployment and implementing security on all telecommunications avenues. Assists the IT&S Manger/Director with various other projects as needed. Performs telecommunications work involving installation/installing, operating, diagnosing and resolving voice, data, digital, wireless and video telecommunications problems.

KEY RESPONSIBILITIES:

• Coordinate and/or plan and prepare for telecommunications network or systems equipment
• Organize and establish operating controls and procedures for voice or data telecommunications network
• Provide technical expertise in telecommunications system design and modifications and coordinate the installation of office wiring infrastructure including network needs
• Installs and repairs voice, data, wireless and video communications systems to ensure reliable operation
• Communicate with contractors and telecom companies used throughout the telecommunications and LAN/WAN network with regard to proper operation, installation and maintenance of lines, data and phone equipment, and associated terminals
• Receives, records and tracks user service requests and repairs for phone equipment
• Provides phone and voice mail support tasks and coordinates installation with users and IT&S staff
• Provides assistance and expertise to network engineering team as needed
• Maintains required reports, standards and security for the telecom systems
• Provides as needed support for paging and call systems to ensure continuous availability of telecommunications
  • Manages systems according to SJMC security policies and standards by:
  • Strictly following the established procedures of the account management process
  • Maintaining and growing knowledge regarding access control, common user issues, troubleshooting, documentation requirements and basic system/application functionality
• Demonstrates customer service skills with both internal and external customers
• Identifies opportunities for waste reduction and department efficiency
• Works with IT&S team members to assist, demonstrate, implement and train on telecom and data networks
• Supportive of the compliance program set forth by SJMC and demonstrate this by:
  • Upholding the Standards of Conduct and SJMC Compliance Program
  • Adheres to and helps to enforce all compliance policies and procedures relevant to his/her area
  • Assures timely compliance education as requested by Compliance and Privacy Officer
• All other duties and responsibilities as assigned

POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled

• Minimum 5 years in telecommunications functions and/or telephone systems
• PC and operating system experience
• Preferred hospital telecommunications

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.

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