Job Description

UFG, Inc.

Technical Support Advisor - Transworld Business Advisors

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Transworld Business Advisors is the number one business brokerage franchise in the world. With a track record of excellence and a commitment to helping entrepreneurs and business owners achieve their goals, our agents specialize in facilitating the sale, purchase, and strategic growth of businesses of all sizes and across various industries. Transworld has 250 offices and 800+ agents worldwide- and the network continues to grow each month!

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

Job Description

The Transworld Business Advisors corporate team is looking for a new member to join our staff of motivated and passionate individuals. Our team supports the Transworld Business Advisors network of franchisees and agents across the globe. We are looking for a Technical Support Advisor to join our team and become the go-to resource for our franchise network agents. In this role, you will be the first point of contact for agents seeking assistance with our CRM system and any tech-related issues they encounter. Your primary focus will be to provide solutions and guidance to ensure smooth operations and customer satisfaction. This is a full time, office position based out of West Palm Beach, FL

Key Responsibilities:

• Agent Support: Serve as the primary contact for our franchise network agents, offering assistance, guidance, and solutions related to our CRM system and any technical issues they encounter.
• Troubleshooting: Diagnose and resolve technical issues by providing clear instructions, problem-solving, and if necessary, escalating the issue to higher levels of support.
• Documentation: Maintain accurate records of all support requests, troubleshooting steps, and resolutions to ensure transparency and support improvement.
• Data Integrity: Ensure data integrity by performing routine checks, data validations, and resolving any inconsistencies or errors in the database.
• Training: Develop and deliver training materials to help agents better understand and effectively utilize our CRM system and other relevant technology.
• Feedback Loop: Collect and relay agent feedback and recurring issues to our product development team for continuous improvement of our CRM system.
• Quality Assurance: Ensure high-quality support by adhering to service standards, providing clear and helpful communication, and delivering timely solutions.

Qualifications

• Associate Diploma or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in technical support, help desk, or a related customer service role.
• Familiarity with CRM systems, Office365, and general tech troubleshooting.
• Strong problem-solving skills and the ability to adapt to different tech environments.
• Excellent interpersonal and communication skills to provide clear and effective guidance.
• Patience, empathy, and a customer-centric mindset when dealing with agent inquiries.
• Ability to work independently, prioritize tasks, and meet service level agreements.

Additional Information

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid Holidays
• 401(k) plan with company match
• Mentorship Program
• Dream Coach
• Social gatherings and team building activities
• Access to a gym and private basketball court
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!

Apply today!

All your information will be kept confidential according to EEO guidelines.

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