Job Description
Supabase Support Engineer
Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it's a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
Timezones & Logistics
- It's a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC.
- We are primarily looking for someone in North or South America timezones for this shift.
- This position covers Friday ? Monday based on the above UTC times, so this may vary slightly for your specific timezone.
We Offer
- 100% remote work from anywhere in the world. No location-based adjustment to your salary.
- ESOP (equity ownership in the company)
- Autonomous work. We work collaboratively on projects, but you set your own pace.
- Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents
- Generous Tech Allowance for any office setup you need
- Annual Education Allowance
- Annually run off-sites.
About the Team
- We're a startup. It's unstructured.
- Collectively founded more than 30 startups.
- Globally distributed team with more than 30 different nationalities.
- We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".
- We "dogfood" everything. If you use it in your project, we use it in Supabase.
Process
- The entire process is fully remote and all communication will happen over email or via video chat.
- Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.
- If you pass the screen you will be invited to up to four follow-up interviews.
• The calls:
- usually take betweenminutes each depending on the interviewer.
- most of the time, are all 1:1.
- will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.
• Once the interviews are over, the team will meet to discuss several roles and candidates and may:
- ask one or two follow-up questions over email or a quick call.
- go directly to making an offer.
Job Tags
Full time, Work at office, Immediate start, Remote work, Shift work, Weekend work,