Overview Directs Spa operations at Grand Sierra Resort, including guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation. Responsibilities Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries. Administer Spa operations to include guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation. Develop and implement spa menus, spa specials and guest newsletters. Work with Marketing department to design and implement marketing strategies as needed. Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational costs and maintain the health and safety of our team members and guests. Ensure all areas of the Spa and Fitness Center are kept clean and well maintained at all times. Present marketing and up-selling techniques to leadership to promote spa services to maximize overall revenue. Monitor and assess service and satisfaction trends, evaluate and address issues. Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruit, interview and train team members. Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies. Resolve guest issues and concerns to guest satisfaction. Build and maintain proper rapport with all departments regarding guest and Team Member related items. Ensure completion and accuracy of all daily duties and reports. Maintain all payroll, reporting, forecasting, PTO requests and publishing of schedules. Maintain all team member files, coaching and counseling documentation and attendance records. Any other duties as assigned within the scope of this position.
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