The Senior In-House Manager leads and develops the in-house sales team focusing on maximizing sales performance, owner upgrades, guest conversions. This role requires strong leadership, training ability and operation oversight to ensure consistent results, and exceed revenue expectations.
Key Duties:
Maintain company minimum sales performance standards.
Set clear, well-defined, and reasonable goals for each associate and oversee staff in the development of sales strategies to meet established goals.
Hire, recruit, train, and develop staff.
Conduct performance appraisals, counseling, and coaching sessions.
Handle disciplinary action and or terminations.
Assist sales representatives in closing sales, as well as in the preparation and explanation of necessary documentation for completing sales transactions.
Responsible for site meeting or exceeding budgeted expectations by maximizing sales opportunities while controlling commissions and administrative costs.
Direct sales forecasting activities and set performance goals accordingly.
Motivating and mentoring the sales team to achieve budgeted sales goals.
Assisting with and conducting sales and training meetings (one-on-one and group).
Ensuring that management and staff are aware of and adhere to all HGV’s HR policies and procedures.
Maintain excellent customer service.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Hilton Grand Vacation’s believes that diversity and inclusion is critical to our success and we seek to recruit, develop and retain the most talented people from a broad candidate pool.
A successful candidate will have;
A proven track record of leadership experience, preferably in In-House sales.
The ability to recruit, train, empower, and motivate a strong sales team.
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