Job Description

Join Vitrea, a leading Israeli technology company renowned for pioneering smart home solutions that redefine living experiences.

We are on the lookout for a dedicated and skilled Field Service Technician to join our dynamic team and play a pivotal role in delivering exceptional service on prestigious projects.

Position Overview:

As a Senior Field Service Technician, you will be instrumental in programming and servicing cutting-edge smart home systems. Your expertise will contribute to a variety of high-profile projects, including private residences, luxury offices, hotels, and upscale real estate developments. If you have a passion for technology and a commitment to customer satisfaction, we want to hear from you!

Key Responsibilities:

• System Implementation: Program and install advanced smart lighting control systems in diverse projects.
• Customer Support: Provide exceptional technical support to private clients, dealers, electricians, and distributors, ensuring their needs are met with professionalism and expertise.
• Project Leadership: Oversee projects from inception to completion, managing timelines and deliverables effectively.
• Technical Mastery: Develop an in-depth understanding of our equipment to address customer inquiries and resolve issues swiftly.
• Training & Resources: Equip distributors with essential tools and training for optimal system operation.
• Collaborative Efforts: Work closely with customer service, logistics, and team members to foster a seamless service experience.
• Issue Resolution: Manage customer complaints and oversee repairs or replacements of malfunctioning equipment.

Qualifications:

• Educational Background: Degree in Engineering or relevant Electronics Technician qualification.
• Experience: Proven background in customer service and technical support; experience programming low/high voltage systems is essential.
• Licensing: Experience with 120V systems is a significant advantage.
• Technical Skills: Strong technical orientation with experience in computerized environments.
• Independence: Ability to work autonomously while managing time efficiently.
• Interpersonal Skills: Excellent organizational and communication abilities.
• Language Proficiency: Native English proficiency is required.
• Additional Requirements: Valid driver's license and legal authorization to work in the U.S.

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