Job Description

Overview The Amazon Web Services Professional Services (ProServe) team seeks a skilled Delivery Consultant to join AWS. In this role, you will work closely with customers to design, implement, and manage AWS solutions that meet technical requirements and business objectives. You will drive customer success through the cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, you will architect complex, scalable, and secure solutions tailored to customer needs. You will gather requirements, assess current infrastructure, and propose effective migration strategies to AWS, acting as a trusted advisor on industry trends, emerging technologies, and innovative solutions. You will lead the implementation process, ensure adherence to best practices, optimize performance, and manage risks throughout the project. Key job responsibilities Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team

ABOUT AWS:

Diverse Experiences: Amazon values diverse experiences. If you do not meet all of the preferred qualifications and skills, we encourage you to apply. If your career is just starting or includes alternative experiences, don’t let it stop you from applying. Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by customers from startups to Global 500 companies. Work/Life Balance: We value work-life harmony and strive for flexibility as part of our working culture. When supported at work and home, there is nothing we can’t achieve in the cloud. Inclusive Team Culture: AWS values curiosity and connection. Our affinity groups promote inclusion and empower our people, with continual innovation fueled by diverse perspectives. Mentorship and Career Growth: We aim to raise our performance bar and provide knowledge-sharing, mentorship, and career-advancing resources to help you develop into a well-rounded professional. Qualifications 5+ years of experience in cloud architecture and implementation Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience 5+ years of experience as a contact center technology architect, enterprise IT Architect, or senior contact center developer with platforms such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. 3+ years designing and implementing NLP/NLU (IVR or chat) solutions at enterprise scale in a contact center environment, using major conversational AI frameworks (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) 3+ years hands-on coding experience with REST APIs and web services, including integration of multiple contact center platforms (e.g., Genesys, Amazon Connect, Five9) AWS experience preferred, with proficiency across AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) AWS Professional level certifications preferred (e.g., Solutions Architect Professional, DevOps Engineer Professional) Experience with automation and scripting (e.g., Terraform, Python) Knowledge of security and compliance standards (e.g., HIPAA, GDPR) Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and deployment skills Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action), including architecture design, model selection and integration, prompt engineering, and data preparation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: job duties include working safely and cooperatively, adhering to standards, communicating effectively, and following all laws and company policies. Criminal history may affect duties. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit the Amazon accommodations page for more information. If your country/region isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay ranges from $138,200/year to $239,000/year, depending on location and experience. Amazon is a total compensation company; equity, sign-on payments, and other benefits may be provided. For more information, visit the Amazon benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr Amazon Jobs

Job Tags

Work from home,

Similar Jobs