Job Description

Join to apply for the Senior Corporate Financial Analyst role at Intercom

Join to apply for the Senior Corporate Financial Analyst role at Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

The Corporate Financial Planning and Analysis (Corp FP&A) team at Intercom is responsible for Intercoms P&L and Cash Flow planning, forecasting, reporting, and analysis. The work that the Corp FP&A team leads is crucial and a key part of Intercom achieving its growth objectives. The team leads cross-functional efforts on our capital allocation plans and brings insights to performance improvement throughout the year.

The Sr. Analyst will lead consolidated P&L and Cash Flow forecasting and reporting. This is a highly visible role which will work closely with Finance Leadership and cross-functional business partners. This role will report directly to Corporate FP&A Manager and will be located in San Francisco where the rest of the team sits.

The ideal candidate is highly analytical and proactive, with a strong executive presence to influence and work cross-functionally, and is comfortable with operational details and results-driven approach.

This is a great opportunity to impact the trajectory of a quickly growing company. Apply if you are hungry to take ownership over your work and excited by what Intercom is trying to achieve.

What will I be doing?

• Establish world class monthly, quarterly, and annual P&L and Cash Flow reporting and forecasting processes.
• Through deep analytics and critical thinking help establish FP&A as an insights powerhouse with our business partners.
• Set the standard across FP&A for high quality Executive and Board communications.
• Improve FP&A data, models, and processes to drive forecasting accuracy and continually reduce the margin of error.
• Own financial forecasting software platform for FP&A
• Help mature the FP&A function to become proactive, predictive and insight oriented, enabling our business leaders to make strategic decisions and grow our business.
• Work hand-in-hand with FP&A leadership to establish trust with business partners and elevate the role of FP&A at Intercom.

What skills do I need?

• 1-2+ years of relevant experience in FP&A and/or investment banking
• Annual planning experience, preferably at a high-tech or enterprise software company.
• Experienced in building P&L, Balance Sheet, and Cash Flow models.
• Highly adept in Google Sheets, Excel and Google Slides, as well as financial planning tools (e.g. Adaptive, Anaplan, Pigment)
• Comfortable working closely and building relationships with C-Level Executives.
• Comfortable with writing Executive and Board quality slide decks.
• Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy.
• Able to understand complex business drivers, produce high-quality analytics, develop insights and communicate clearly and succinctly to a different audiences

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $126,000 - $150,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Technology, Information and Internet

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Job Tags

Full time, Work at office, Local area, Flexible hours, 3 days per week,

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