Job Description

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Di Bruno Bros.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

The SAP OTC / SD Lead is responsible for the design, implementation, and support of the SAP Order-to-Cash (OTC) process, with a specialized focus on the retail and wholesale sectors. This role requires deep expertise in the standard SAP SD module as well as specific functionality within SAP IS-Retail. The ideal candidate will have extensive experience in both wholesale and retail business processes and a proven track record of successful full-cycle SAP implementations.

Key Responsibilities

• Lead end-to-end Order to Cash (O2C) process design and implementation in SAP S/4HANA, including order management, delivery, billing, and receivables for Retail as well as Wholesale Operations
• Manage and mentor a team of senior Order-to-Cash (O2C) experts onsite, ensuring effective collaboration and delivery of business objectives.
• Build and maintain strong relationships with business stakeholders. Understand business goals, recommend best practices to achieve them, manage prioritization of requests, oversee backlog, and drive initiatives that minimize time-to-value.
• Coordinate and manage system integrator and AMS (Application Management Services) resources across multiple parallel projects, ensuring alignment, timely delivery, and quality outcomes.
• Proven experience leading Order-to-Cash teams in complex business environments
• Ability to manage multiple projects simultaneously with cross-functional teams
• Experience working with system integrators and AMS providers
• Build and maintain strong relationships with business stakeholders. Understand business goals, recommend best practices to achieve them, manage prioritization of requests, oversee backlog, and drive initiatives that minimize time-to-value
• Own the pricing strategy and configuration, including condition techniques, promotions, markdowns, and retail-specific pricing models
• Collaborate with business stakeholders to gather requirements and translate them into scalable SAP solutions
• Design and implement retail-specific O2C flows, including store orders, Wholesale Orders and omnichannel fulfillment
• Configure and customize SAP SD and SAP IS-Retail modules, including sales order types, pricing procedures, credit management, master data (customer, article, site), and logistics execution
• Ensure seamless integration with SAP Retail, SAP CAR, POS systems, and third-party logistics providers.
• Support testing, training, and change management activities during project rollout.
• Monitor and resolve issues related to order processing, pricing discrepancies, and billing errors
• Design and configure end-to-end wholesale business processes in SAP S/4HANA, encompassing order management, pricing, inventory handling, fulfillment, and billing to support high-volume B2B operations
• Design and configure SAP GATP functionalities to support real-time product availability checks across multiple channels and locations.
• Leverage SAP Service Module (SD-SRV) to support service order processing, service contracts, and billing scenarios tied to retail operations.
• Integrate service management workflows with O2C and pricing processes to enable bundled product-service offerings.
• Configure service-related pricing conditions, warranty handling, and post-sale service tracking.

Preferred Qualifications

• Bachelor's degree in a relevant field; SAP SD/OTC certification is highly desirable
• 10+ Years in SAP O2C, 3+ Years in Retail
• Strong understanding of retail-specific processes, including point-of-sale (POS) integration, pricing, promotions, store connectivity, article hierarchies, and retail-specific master data
• Experience in implementing advanced Available – To-Promise (ATP), product allocation, global ATP Solutions
• Experience leveraging AI tools for data analysis and solution design.
• Knowledge of Order to Cash for Services is a big plus
• Expertise in wholesale business processes, such as managing large sales orders, bulk deliveries, complex pricing, and credit management for wholesale customers
• Experience in Global ATP would be a Plus
• Familiarity with EDI , output determination , and tax configurations .

Working Conditions & Physical Demands

• Availability to work a varied, flexible schedule to meet business demands
• Ability to monitor computer screens for long periods of time
• Ability to work a hybrid schedule as established by the division (4 days on-site, 1 day remote)

Core Competencies

• Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
• Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results: Supports divisional and strategic objectives through achievement of work goals.

Compensation and Benefits

The salary range for this position is $130,000 to $180,000 + bonus. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.

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