Job Description

Job Description

Job Description

Description:

Why work at nimble?

This is a great opportunity to join a well-established and market-leading brand serving a high-growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high-growth mode through acquisition with a laser focus on positive culture building!

Who we are!

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join over 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

We are seeking a visionary Product Manager for our Medical Transcription Services to lead the transformation and modernization of our medical transcription operations. This role combines strategic leadership with hands-on product management, requiring a transformational leader who can drive technological innovation and support internal transformation while ensuring the highest standards of accuracy and compliance in medical documentation services. This role will provide support for the operations team.

Responsibilities

Strategic Leadership & Transformation

• Develop and execute a comprehensive strategy for modernizing medical transcription services, including the implementation of AI, speech recognition, and automation technologies
• Lead organizational change management initiatives to transition from traditional transcription models to technology-enabled hybrid solutions
• Drive cultural transformation within the department to embrace innovation while maintaining quality and accuracy standards
• Establish key performance indicators and metrics to measure transformation success and operational excellence

Product Management

• Serve as the primary product owner for medical transcription services, defining the product roadmap and feature prioritization
• Serve as the liaison for the operations teams by collaborating with technology teams to integrate cutting-edge transcription technologies, including natural language processing and machine learning solutions
• Conduct market research and competitive analysis to identify emerging trends and opportunities in medical transcription technology
• Manage product lifecycle from conception through implementation, including user acceptance testing and rollout strategies

Operational Excellence

• Support the VP of Medical Transcription Services in delivering end-to-end medical transcription operations, ensuring consistent quality, accuracy, and timely delivery of services by providing transformational support
• Develop and maintain quality assurance programs and compliance protocols
• Optimize workflow processes and resource allocation to maximize efficiency and productivity
• Establish service level agreements and monitor performance against established benchmarks

Financial Performance

• Support revenue growth through sales and marketing initiatives
• Manage all vendors and associated costs related to the delivery of transcription services. Make decisions on build, partner, and buy for each capability
• Ability to understand and translate financial metrics and trends into business results and impact for our clients and stakeholders

Subject Matter Expert

• Acts as a resource for transcription team members and the business development team for questions regarding transcription business operations and strategy
• Thought leader in transcription space. Advanced understanding and knowledge of the market competitive landscape, innovation trends, and overall direction of the transcription market

• At least 5+ years of experience in product management, responsible for driving a significant amount of change in go-to-market offering
• 10+ years’ experience in the healthcare industry
• Strong analytic skills and proven success leading process improvement initiatives and project management
• Knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures, and diagnosis and medical terminology
• Intermediate level of expertise with Microsoft Office Suite
• Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
• Advanced knowledge of the revenue cycle is required; experience with ASC billing is preferred
• Experience creating and delivering client-facing content and client presentations

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily acts on challenges, identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.

Communicates Effectively . Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.

Quality Decision-making . Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up and driving appropriate decisions for the organization based on sound risk/reward analysis.

Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations.

Location

· Remote Position. Role requires travel to the company offices, key company, and industry events.

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