Job Description

Portering and Security Supervisor

Main area Portering and Security Grade Band 4 Contract Permanent: Nights and Days Hours Full time - 37.5 hours per week (4 shifts on, 4 shifts off - days and nights)

Employer The Queen Elizabeth Hospital Kings Lynn NHS Foundation Trust Town Kings Lynn Salary 27,485 - 30,162 per annum pro rata Salary period Yearly.

Job overview

To be responsible for a team of Portering and Security staff on shift, delivering a responsive, dynamic and first-class service to patients, staff and visitors to the Queen Elizabeth Hospital.

Main duties of the job

• Responsible for provision of an effective and efficient Portering and Security service to all Wards and Departments at the Queen Elizabeth Hospital Kings Lynn.
• Organise and direct Portering and Security staff on shift ensuring that the internal transfers of patients between wards and departments are carried out timely and efficiently. Transferring deceased patients from wards to the mortuary in a timely, courteous and respectful manner.
• Maintain high profile security patrols of the hospital and grounds.
• Ensure that the hospital is made secure, by the locking of all appropriate doors and windows during the silent hours and to ensure these doors are unlocked as required, in accordance with the established procedure.
• Control out of hours access by contractors and visitors, ensuring appropriate authorisation is in place and security is maintained.
• Assist both members of the public and staff against incidents of violence and aggression that may occur on the hospital premises, and to liaise with the Police and ensure that all incidents are documented.
• Act as the Responsible Officer for the hospital in the event of the fire alarm being raised until the Fire Service arrives. Assist in the co-ordination for the evacuation of patients and the public in the event of a major fire.

Person specification

Qualifications/training and professional development

• Level 4 Management Qualification or equivalent experience
• Medical Gas Safety training
• IKON - Restraint and Physical Intervention Training
• H&S Training

Experience

• Experience of working with the general public
• Experience of dealing with violent, aggressive or agitated behaviour
• Experience leading a large team
• Experience of working within an NHS environment
• Experience working as part of the QEH Portering or Security team

Skills, abilities, and knowledge

• Ability to work effectively unsupervised
• Good communication skills to be able to interact effectively with the public and colleagues
• Have appropriate skills to diffuse and de-escalate aggressive behaviour in patients and the public
• Good organisation skills to be able to prioritise quickly and effectively

Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race, ethnicity, religion, belief, sexual orientation or other personal circumstances.

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