Job Description

Online Banking & Bill Pay Specialist - Electronic Banking Services

Are you passionate about delivering exceptional customer service and solving technical challenges? Join our Service Center team as an Online Banking and Bill Pay Specialist , where youll provide comprehensive support for our electronic banking systems and ensure every customer receives the highest quality experience.

What Youll Do

• Respond promptly to customer inquiries and concerns via phone and online conversations.
• Deliver top-tier customer service and technical support for Online Banking and Bill Pay users.
• Diagnose and resolve technical issues by asking the right questions and providing clear, easy-to-understand solutions.
• Guide users through hardware and software troubleshooting, with a basic understanding of networking technologies.
• Set up new Online Banking and Bill Pay users, process applications, and maintain accurate account information.
• Review system and product reports for accuracy and take appropriate action.
• Collaborate with internal departments to resolve complex issues.
• Assist with monthly reporting and serve as backup for other electronic banking products.

What Were Looking For

• High school diploma or equivalent required; associate degree in computer technology or related experience preferred.
• Banking operations experience and knowledge of electronic banking products are a plus.
• Exceptional customer service and communication skills.
• Ability to explain technical concepts in simple terms.
• Strong problem-solving and analytical abilities.
• Professional demeanor and interpersonal skills.
• Ability to work independently under pressure and meet deadlines.

Why Join Us?

The National Bank of Indianapolis is the citys only locally owned national bank. We take pride in serving our community with personal attention and exceptional service. Our Electronic Banking team ensures clients have secure, reliable access to their accounts and payment servicesanytime, anywhere.

Just as we invest in our clients, we invest in our people. Weve built a workplace employees genuinely appreciatewhere you feel respected, supported, and part of something meaningful. We believe in growth from within, open collaboration, and celebrating each others successes. If you join NBOFI, your voice will matter, your ideas will be valued, and youll have the tools to thrive both professionally and personally.

Ready to make an impact?

Apply today and help us deliver seamless online banking experiences!

The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.

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