Job Description

We are looking for an Office Assistant for top pet retailer hybrid in Plantation, FL! Top pet retailer is hiring an HR Office Assistant, responsible for triaging tasks assigned to the Team Member Services team at the company in their Plantation, FL office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be detail-oriented. This role is responsible for quickly and efficiently reviewing incoming tickets in ServiceNow and assigning them to the appropriate team/employee for resolution. This role is an ideal entry-level HR opportunity, gaining exposure to a vast array of HR inquiries and questions. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you are results-oriented, you excel in quickly assessing core issues/concerns and you are efficient and organized.

Responsibilities:

• Review tickets and issues submitted to HR through ServiceNow
• Triage and assign the cases to the appropriate HR contact
• Provide advisement and process design insight on the organization of the HR Service Catalog in ServiceNow
• Assist with research and tracking of case issues and metrics
• Provide ongoing support on decreasing triaging traffic through standardizing self-service support
• Provide Tier 1 inbound phone support for HR Shared Services.

Qualifications:

• HS Diploma or GED, Bachelor’s degree preferred
• Experience preferred in working in ServiceNow or similar case management platform
• Previous HR Experience preferred
• Customer service focused, have a passion for process improvement, self-motivated and able to work both independently and in a team environment
• Excellent communication, analytical, problem-solving and troubleshooting skills
• Detail-oriented; demonstrate strong organizational and time management skills, as well as strong data entry skills

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: and connect with us on , and .

Opportunity Awaits.

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