Job Description

Salary : $68,835.00 - $84,532.50 Annually

Location : Oakland, CA

Job Type: Part Time (include Trainee)

Job Number: 24-SS139-10

Department: Oakland Public Library

Opening Date: 10/22/2024

Closing Date: 10/29/2024 11:59 PM Pacific

FLSA: Non-Exempt

Bargaining Unit: SI1

The Position


The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city's historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Why join the Oakland Public Library in the City of Oakland? The Oakland Public Library (OPL) empowers all people to explore, connect and grow. Through our eighteen (18) branches over three hundred (300) dedicated employees serve multiple communities located within the Cities of Oakland, Piedmont, and Emeryville.

OPL is an indispensable partner in transforming lives through robust equity and diversity initiatives, responsive services, and unique programming adapted to serve the needs of a multifaceted community. We champion a future filled with joy for all people, and our staff actively engages and works in conjunction with various community partners to envision, develop, and promote our evolving services.

We are looking for someone who is:

• Community Focused - You will be attentive to the needs and expectations of community members.
• Collaborative - You will work with a team to provide administrative support in the delivery of services of programs and other shared goals.
• Flexible - You will need to be able to work in all library locations in Oakland.
• Customer Service Oriented - You will provide excellent customer service throughout Oakland to people of all ages.
• Technologically Skilled - You will be adept at learning and working with various electronic hardware and software applications.

What you will typically be responsible for:

• Providing direct public service to all users of a branch or Main Library unit, modeling trauma-informed and relevant customer service and information-seeking skills.
• Utilizing technology to assist patrons, including retrieving, inputting and, processing information; track, inform and maintain the efficacy of general circulation and library services.
• Assisting professional Librarian staff with the administration of outreach and programming initiatives

Read the complete job description by clicking here .
A few reasons you might love this job:

• Your work will serve the needs of diverse populations of the Oakland community and beyond.
• You will have the opportunity to work both independently, with your team, and with the public to forward the OPL vision of inclusive community engagement.
• This position is ideal for a self-starter who maintains positive relationships and enjoys supporting co-workers in providing excellent customer service, assist in facilitating library programs, and assist in performing outreach to the Oakland community.
• You will have flexibility in your schedule.

A few challenges you might face in this job:

• You will interact with a variety of patrons from differing backgrounds and various socio-economic statuses who have unique needs and challenges.
• You will juggle input from your community, your administration, and your colleagues to ensure the effective delivery of services in pursuit of the library's mission.
• You will work evenings and weekends.

Competencies Required:

• Attention to Detail: Focusing on the details of work content, work steps, and final work products.
• Learning Agility: Seeking learning opportunities and applying the lessons to one's work
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires.
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Oral Communication: Engaging effectively in dialogue
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Self-Management : Showing personal organization, self-discipline, and dependability

* Click on the link below to see a video on what it's like to work for the City of Oakland!

Minimum Requirements for Application


Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.

Education and Experience:

Qualifying education and experience must equal a total of four years (full-time) which may be satisfied by one of the following options (or the equivalent):

A Bachelor's degree or four (4) years of full-time coursework from an accredited college or university.

OR

An Associate's degree or two (2) years of full-time coursework or Library Information/ Technology Certificate from an accredited college or university AND two (2) years of experience performing technical, customer service, administrative, and/or paraprofessional support duties in a library setting.

OR

Four (4) years of experience performing technical, customer service, administrative, and/or paraprofessional support duties in a library setting.

Desirable Qualifications:

• Experience working in a library setting
• Experience working with youth
• Bilingual skills

Supplemental Information


This is an at-will position, exempt from the provisions of the City of Oakland Civil Service Rules, per Charter Section 902. All applications received will be forwarded to the Oakland Public Library for further consideration. Meeting the minimum qualification requirements may not result in further consideration, only the most qualified candidates will be contacted for interviews.

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public.

Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Tabitha Pulliam at tpulliam@oaklandlibrary.org.

The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*:
•CalPERS Medical
•Dental
•Vision
•Medical Waiver Plan - Cash-In-Lieu
•Flexible Spending Accounts
•Commuter Benefits
•Group & Supplemental Life Insurance
•Employee Assistance Program (EAP)
•Guaranteed Ride Home (GRH)
•Pension Benefits
•Deferred Compensation

* Specific benefits may vary depending on the assigned specific bargaining unit. Information regarding most benefits can be reviewed here: Current MOUs may be reviewed here:

01



REQUIRED DOCUMENT : Applicants MUST scan and attach a copy of their High School diploma/GED or transcript to their on-line application. Did you scan and attach a copy of your Diploma/GED or transcript to this application? If you do NOT attach your Diploma/GED or transcript, your application will NOT be considered.

• Yes, it is attached.
• No, I do not have a Diploma/GED or transcript.

02


Each applicant must complete this supplemental questionnaire as part of the application and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included with the application?

• Yes
• No

03


Identify the language(s) for which you have bilingual conversational proficiency. If you do not have bilingual conversational proficiency in any of the identified languages, check the appropriate box

• Spanish
• Cantonese
• Mandarin
• Other
• I do not have conversational proficiency in any of the identified languages, but I am still interested in the position.

04


If you responded "Other" to Question #3, please specify language.

05


Do you have a High School Diploma or GED?

• Yes
• No

06


How many years of recent full-time equivalent responsible work experience do you have? Note: if you worked 20 hrs/wk for 2 years it is equivalent to working 40 hrs/wk for 1 year.

• Less than one year
• One to two years
• Two to three years
• Three years or more

07


What is your level of experience working in a library setting?

• No experience or training
• Education or technical training only
• Less than one year
• One to two years
• Two to three years
• Three years or more

08


What experience have you had in a lead role in a customer service setting?

09


What experience have you had answering questions and/or assisting the public over the phone or at a service counter?

• No experience or training
• Education or technical training only
• Less than one year
• One to two years
• Two to three years
• Three or more years

10


Are you able to lift up to 30 pounds and perform tasks requiring physical agility?

• Yes
• No

11


Describe your experience working with diverse populations.

12


Why do you want to work with the public in a library setting?

13


This position requires flexible work hours, which may include nights and weekends. Listed below are library hours, please select the days and timeframes you are available to work. Shifts will vary based on operational needs.

• Sunday 9 AM - 6 PM
• Monday 9 AM - 8 PM
• Tuesday 9 AM - 8 PM
• Wednesday 9 AM - 8 PM
• Thursday 9 AM - 8 PM
• Friday 9 AM - 6 PM
• Saturday 9 AM - 6 PM

Required Question City of Oakland, CA

Job Tags

Full time, Contract work, Part time, Traineeship, Work experience placement, Flexible hours, Shift work, Night shift, Sunday, Saturday, Afternoon shift, Monday to Friday,

Similar Jobs