Job Description

Job Description

Title: Instructional Technologist (Learning Management System (LMS) Administrator)

Location: Milwaukee, WI

Type: Hybrid (3 days onsite per week)

Duration: ASAP - 12/31/2026

Perks: Competitive Rates, Benefits, free daily lunch when onsite

Job Description:

This role is part of the Field Learning Management System Administration team and supports the day-to-day administration and management of the Docebo Learning Management System (LMS). The LMS Administrator ensures a seamless learning experience for field learners by managing content, supporting users, maintaining system functionality, and partnering with stakeholders across the organization.

Work Schedule

• Monday through Friday
• 8:00 AM – 5:00 PM

Key Responsibilities

• Administer and manage LMS content within Docebo and related learning technologies to support Field Learning and Development needs.
• Create, document, and continuously improve processes that streamline LMS content management and increase efficiency.
• Provide exceptional learner support by responding to tickets, emails, calls, and troubleshooting LMS-related issues.
• Manage user roles, permissions, and access based on role-based requirements.
• Monitor and communicate LMS enhancements, release schedules, and integration opportunities that improve the learner experience.
• Develop and deliver training on effective LMS use, including virtual or in-person sessions, best-practice guides, and quick reference materials for LMS administrators.
• Maintain system documentation and LMS knowledge articles.
• Support the creation, maintenance, and reporting of LMS metrics and learning analytics.
• Partner with internal stakeholders to determine current and future LMS requirements.
• Collaborate with IT partners on LMS system operations and technical support.
• Ensure regulatory and compliance requirements are understood and supported within the LMS.
• Support LMS integrations with authoring tools and internal platforms to provide a cohesive learning experience.
• Assist with automated learner assignments based on established rules and criteria.
• Support Workday (Home Office LMS) as needed for content assignment, tracking, and reporting.

Required Qualifications

• 1–3 years of experience supporting or administering a Learning Management System within a corporate learning or training organization.
• Experience with Learning Management Systems, including Docebo and Workday.
• Working knowledge of SCORM standards (SCORM 1.2 and SCORM 2004, 3rd and 4th editions).
• Strong ability to work independently, solve problems, make decisions, and communicate effectively with stakeholders and learners.
• Strong analytical skills with the ability to identify issues and propose creative, learner-focused solutions.
• Excellent customer service and learner support skills.
• Ability to collaborate effectively with cross-functional and cross-departmental teams.
• Effective written and verbal communication skills.

Nice to Have

• Experience using Articulate Storyline and Articulate Rise.
• Experience working with Learning Management Systems beyond Docebo and Workday.
• Familiarity with LMS reporting and learning analytics.

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