Job Description Job Description JOB INFORMATION October 20, 2025 Job title: Customer Service Desk Associate -Japanese/English bilingual Department: Customer Service Contact Center Location: 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503 JOB DESCRIPTION Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers' needs and promote ANA. Principal Accountabilities Performs Customer Service Functions Performs General Administrative Functions SKILLS AND QUALIFICATIONS REQUIRED: Japanese/English bilingual Japanese - Proficient English - Read, Write, Speak Ability to work 8 hours shifts, and work weekends and holidays Good dependability record Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time Excellent verbal communication skills Reading comprehension skills Interpersonal skills Listening skills Analytical skills Must have a proof to work in the United States legally (The employer does not provide visa sponsorship) Associates Degree preferred Work Conditions: Pay Rate $23.51/Hour Full-time, Non Exempt Work Hours: 8 hours shifts between 5:00 - 15:00 PST and 6:00 - 16:00 PDT, including weekends and holidays Company Benefits Company Holidays Sick Leaves, Vacation Shift Swap / Day Trade available Health Insurance (Medical /Vision /Dental) Flexible Spending Accounts Employee Assistance Program Life Insurance / Voluntary Life Insurance (Optional) 401(k) Retirement Plan Travel Benefits (International and Japan Domestic Flight) Pre-Tax Mass Commuter Benefit Bereavement Leave Longevity Awards and Longevity Award Holiday Educational Assistance Program Retiree Benefits Please be advised that ANA will contact qualified candidates ONLY.
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