Job Description

Job Description

Job Description

Role and Responsibilities:

• Provide remote and onsite support for servers, desktop, laptops and mobile devices.
• Diagnose problems and determine best course of action.
• Monitor help desk ticketing system for assigned tasks.
• Fully document actions taken to resolve issues.
• Be cognizant of the end-user’s abilities, time constraints, and work demands when engaging them to help diagnose and solve a problem.
• Setup new computers and migrate profile information.
• Follow up with clients after resolving issues to make certain problems are resolved and clients are satisfied.
• Follow project plans to assist Project Manager by completing designated tasks within an allocated time.
• Be able to recognize the difference between fighting a symptom and solving the root problem and know when to escalate the issue to senior staff for review or advice.
• Maintain polite, professional and courteous demeanor at all times with our customers.
• Microsoft and Mac OS knowledge (Windows 7-11, Mac OS X+) Troubleshooting, problem-solving, and analytical skills
• Microsoft Server Knowledge (Server 2008-2019) Troubleshooting, problem-solving, and analytical skills
• Proficient knowledge of Group Policy and Active Directory management
• Administer Office 365 for end-users
• MCP or A+ certification a plus

Requirements

• Requires 4+ years of experience in a technical support role working with either customers or a large number of internal department users.
• Must demonstrate the ability to properly identify the root problem in a consistent and logical process.
• Ability to prioritize and manage tasks all the way to completion.
• Must demonstrate the ability to successfully interact with end users of varying skill levels.
• Significant experience troubleshooting all types of IT problems, such as hardware, networking, software, and mobile devices.
• Excellent interpersonal skills, with an ability to understand and communicate technical information to an audience of varying skill levels.
• Strong technical understanding of Windows applications operating systems, including Active Directory, the Windows Registry and all flavors of Office.

Benefits

• Health
• 401K
• Participation in quarterly bonus pool after six months
• Paid vacation
• Flexible work schedule
• Working with a company that respects a 40 hour work week and a good work/life balance

Compensation

Compensation will be commensurate with your skill level. If you are very good, you will be well compensated!

Next Steps [PLEASE NOTE]

To move forward, please send us your resume. If selected, be prepared to complete an assessment meant to measure your applicable technical skills . The assessment will take up to 60 minutes to complete. Pending your results, you will be notified if you qualify for an interview with our team.

Additional Compensation:

• Bonuses

Job Type: Full-time

Experience:

• Active Directory: 4 years (Required)
• IT support: 4 years (Required)
• Microsoft 365: 4 years (Required)

Ability to Commute:

• Winston-Salem, NC 27103 (Required)

Willingness to travel:

• 50% (Preferred)

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