Must Have Skills
Skill 1 Yrs of Exp Incident Analysts
Skill 2 Yrs of Exp SRE
Skill 3 Yrs of Exp ITIL Incident
Key Responsibilities
Incident Management Own the incident lifecycle: detection, triage, response, resolution, and closure. Act as the primary escalation point for project/product delivery teams during NPE incidents. Lead war rooms for critical incidents, coordinating with technical and delivery stakeholders. Ensure timely escalation to Environment, Change, DevOps, Infra, and Security teams when required. Track and improve incident SLAs (MTTR, MTTD, availability SLOs). Request Management Own request fulfilment for project/product delivery teams (e.g., access, entitlements, environment service requests). Standardize and automate common request types in collaboration with Intake and DevOps teams. Ensure requests are logged, prioritized, and fulfilled within SLA. Provide transparency to stakeholders on request status. Team Leadership Manage and mentor Incident Analysts and SREs. Ensure follow-the-sun coverage via offshore/onshore teams. Build a culture of blameless incident management, automation-first practices, and continuous learning. Governance & RCA Ensure all incidents have documented Root Cause Analysis (RCA). Track corrective and preventive actions, and feed them into Change and Environment management processes. Provide trend reporting and insights to leadership. SRE & DevOps Alignment Work with SREs and DevOps teams to automate incident detection, rollback, and recovery. Integrate observability tools (Splunk, Prometheus, Grafana) into proactive monitoring. Stakeholder Communication Provide timely updates during incidents and delays in request fulfilment. Publish regular reports on incident trends, RCA outcomes, and SLA adherence. Maintain trust with project/product delivery teams by ensuring transparent communication.
Required Skills & Experience 8-10 years in Incident Management, Service Operations, or SRE leadership. Experience managing Incident Analysts and SRE teams. Strong knowledge of AWS, Kubernetes, CI/CD pipelines, and observability tools (Splunk, Prometheus, Grafana). Deep understanding of ITIL Incident, Problem, and Request Management processes. Excellent crisis management, communication, and stakeholder engagement skills.
...recibas entrenamiento, y tengas la oportunidad de progresar? Quieres dejar de trabajar horas complicadas y tener cierta flexibilidad en tu horario? Te gustara controlar cunto dinero te pagan cada semana? Nuest Cleaning, Residential, Professional, Business Services, iOS...
...Job Summary: Harrahs Northern California is looking for a Finance Intern. This internship offers the opportunity to gain valuable experience in various financial operations. Key responsibilities will include assisting with financial analysis, accounting tasks, budgeting...
...Job Description Job Description Accounts Payable Clerk We are seeking a detail-oriented and proactive Accounts Payable Clerk to join... ...with the opportunity for extension, offering fully remote flexibility. Key Responsibilities: Review and reconcile...
...convenience stores as well as bars and restaurants. Shelves must be filled and product rotated. This position requires a CDL and must be DOT certified. We will train the right candidate for CDL and DOT certification. Must have good people skills and customer service oriented....
...for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals... ...candidate will demonstrate: Comprehensive knowledge of policies and procedures for complex federal, state, and local SNAP, TANF...