Job Description
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Position Overview:
The HR Assistant plays a vital role in providing customer support, program design, and operational excellence across various Human Resources domains. This position involves managing leave cases, assisting with benefits administration, answering employee inquiries, processing payroll data, and supporting the hiring process. The HR Assistant ensures compliance with company policies and provides accurate and timely services to both internal and external stakeholders.
Key Responsibilities:
- Manage leave cases (FMLA, Paid Parental Leave, Adoption/Foster Care, etc.), complete verification forms, and handle wage statements. Run reports, manage mail (both receiving and sending), and assist with daily team tasks.
- Set up employee benefits (health, life, disability insurance, retirement plans, flexible spending accounts, etc.) in a timely and accurate manner. Research benefit questions and issues, monitor annual enrollment, and make necessary updates.
- Serve as the primary point of contact for HR-related inquiries from current and past employees, covering areas such as payroll, benefits, time tracking, leaves of absence, compensation, performance management, pension, and staffing. Support communication through phone, email, self-service, and chat channels.
- Ensure employees are paid accurately and on time by entering payroll data, calculating wages, and managing withholdings. Maintain confidentiality and research payroll questions or discrepancies as needed.
- Administer hiring processes for internal and external candidates, including offers of employment, screenings, and new hire setup. Collaborate with the Talent Acquisition team to resolve screening issues and ensure timely, accurate hiring support.
- Ensure data accuracy in the HR system (Workday) and manage new hire onboarding, including compliance activities (i.e., I-9 forms, Wage forms). Process employee life cycle changes such as promotions and transfers.
- Provide support for learning and development initiatives by applying knowledge of HR policies, practices, and technology to assist internal and external customers.
Additional Responsibilities:
- Perform routine data entry and provide case support across HR operations.
- Handle customer transactions to ensure timely and accurate results (e.g., paycheck processing, benefits updates, HR data management).
- Research, analyze, and resolve HR issues using internal systems and materials.
- Track all inquiries and collaborate with HR teams to resolve issues effectively.
- Maintain accurate documentation of all customer interactions.
- Ensure policies and procedures are current and accurately reflected.
- Contribute ideas and suggestions for process improvements.
- Participate in special projects as assigned.
- Perform other duties as required.
Qualifications:
- Strong understanding of HR policies and procedures.
- Excellent attention to detail and data entry skills.
- Ability to handle confidential information with professionalism.
- Strong customer service orientation with effective communication skills.
- Experience with HR technologies such as Workday is a plus.
1391744_1726501608
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Job Tags
Flexible hours,
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