Job Description

House Manager Position

The purpose of the position is to provide oversight during the hours that the facility is open to the public, to provide direction to Front of House employees and volunteers, at the Lauderhill Performing Arts Center ("LPAC"), under the general supervision of the General Manager or designee. Employees in this classification perform all administrative and customer service functions related to the Front of House, on an on-call/temporary basis. Position is responsible for ensuring professional customer courtesy, opening and closing the lobby and the house as needed.

Assists Department in areas including, but not limited to, customer relations, guest wayfinding, enforcement of all show related policies and procedures, maintaining an open line of communication with the Stage Crew, providing show specific information to all other Event Staff positions, and managing the volunteer usher corps. Maintains a physical presence at the work location; maintains punctuality and work a flexible schedule including night, weekend, holidays and events. Provides professional, customer-focused, welcoming service, including activities such as greeting patrons/clients, directing patrons throughout the facility, and resolving a variety of theatre related issues including double seating, rules regarding photography/cell phones, safety procedures, etc. Opens and closes the Lobby of the LPAC; opens the House area of the LPAC once the call is given by the Stage Crew; closes the LPAC on an as needed basis. Delegates tasks to Event Staff employees and volunteers; acts as the manager on duty during hours when the Lobby is open. Communicates with the management staff on duty, Operations Coordinator, Box Office and Stage Crew effectively and frequently during events to ensure success of events. Implements and ensures that guests are following all House and show specific rules and protocols. Maintains intimate knowledge of all upcoming shows and events, including where to direct patrons if they are interested in more information. Resolves patron disputes and re-seats parties as necessary to maintain a peaceful environment in the Lobby and House; strives to reach an equitable arrangement while upholding established policies. Conducts a walkthrough of the House before the show to ensure that all preparations are in place for the show, as needed for that specific event. Holds a pre-event meeting to disseminate information that is relevant to the current shift. Assists with the recruitment, scheduling, training and supervision of all volunteer ushers. Serves as a liaison to renters/event coordinators, which includes gauging their satisfaction and enforcing all house rules which are relevant to their event. Assists with special event set-up and break-down as needed. Oversees and participates in the maintenance of the Lobby, including but not limited to assisting with the vacuuming and cleaning of the Lobby. Assists the General Manager and/or Assistant General Manager with special projects including opening night parties, special guest recognition, and special event logistics. Performs related work as required.

High School diploma or equivalent from an accredited institution; AND Six (6) months of relevant special event industry experience and/or customer service experience in a theatre or closely related field; AND A Valid State of Florida Driver's License.

Associate's degree in Theatre Design/Technology, Fine Arts, or closely related field.

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