Customer Support Associate Job at Home Depot, Philadelphia, PA

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  • Home Depot
  • Philadelphia, PA

Job Description

Position Purpose: The Customer Support Associate plays a crucial role in enhancing customer satisfaction by performing various essential non-sales functions. This includes providing an exceptional experience in order fulfillment, assisting customers in-person, and offering administrative support.

Key responsibilities encompass:

  • Guiding customers to relevant store departments and merchandise.
  • Responding to inquiries regarding product order status.
  • Managing cash operations effectively.
  • Ensuring compliance with program standards.
  • Collaborating with other Associates, vendors, and carriers to address operational concerns.

We are looking for detail-oriented individuals with excellent time management skills and the ability to work productively with minimal supervision. A strong sense of integrity and a focus on store-specific business goals are essential. This position may involve direct customer or vendor interaction, reinforcing its importance in achieving high-level customer satisfaction.

Specific roles within this position include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Location: 4101 - CHRIS COLUMBUS BLVD, PHILADELPHIA, PA

Job Code: 75477BR

Reference ID: 200082361

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