Job Description

Job Description

Job Description

Customer Service Representative

Pay Rate: $13.00 - 15.00/hr

Location: Akron, OH

This position has the opportunity for a Remote or Hybrid Schedule once the 4-8 week training has been completed.

Key Responsibilities:

• Troubleshooting to end users includes password reset, general Q&A, assisting with visit errors, adding schedules, employees, and clients into the system as well as device and app support

• Methods of support include phone call, chat, and email tickets

• Typical day consists of handling approximately 25-30 transactions per day (may increase based on seasonal trends)

• Utilize basic soft skills to provide engaging customer service to each customer

• Additionally, most be able to document tickets to summarize

• Answering customer calls, chat, and email inquiries quickly and efficiently while providing an excellent customer experience

• Providing first call resolution while offering self-help options for future assistance

• Conduct outbound calls, as needed, to provide follow-up on existing issues and to drive program compliance.

• Respond to requests/tickets and record details for ticket per client and internal requirements.

• Communicate clearly/concisely with our customers.

Key Requirements:

• Ged/HS Diploma (Required)

• Customer Service Experience – 6 months (Required)

• Effective communication skills – both verbal and written

• Ability to work independently to solve problems and gain/share knowledge.

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

As one of the best direct hire placement and contract-to-hire staffing firms in the US, our candidates and clients consistently depend on us to match the best available talent with the best companies. We specialize in Direct Hire placements and temp-to-hire placements in light industrial, office, admin and finance and accounting positions.

Company Description

As one of the best direct hire placement and contract-to-hire staffing firms in the US, our candidates and clients consistently depend on us to match the best available talent with the best companies. We specialize in Direct Hire placements and temp-to-hire placements in light industrial, office, admin and finance and accounting positions.

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