Customer Service Administrator Job at Company Confidential, Marlborough, MA

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  • Company Confidential
  • Marlborough, MA

Job Description

Job Description

Job Description

Customer Service Administrator

Opportunity to work with a great company!

Location:

  • Marlborough, MA

Hours:

  • Full Time - Temp to Hire
  • Monday – Friday - 8:00am – 5:00pm – Hybrid Schedule is available

Job Duties:

  • Strong organizational skills with attention to detail.
  • Possess exceptional customer service skills; written and verbal.
  • Ability to multi-task and engage on multiple tasks/tickets simultaneously.
  • Answer customer communications and correspondence quickly and efficiently via email.
  • Resolve questions and refer other inquiries to appropriate areas as needed.
  • Collaborate with other areas to triage customer inquiries.
  • May act as a liaison to other departments where follow-up will be required to meet customers’ needs.
  • Follow instructions to complete entry of data; maintain accuracy in all data entry records (check and correct as needed).
  • Key contributor to improving overall Customer Care and Experiences.
  • Follow standard processes and procedures by accurately recording inquiries.

Pay Rate:

  • $24/hour

Job Tags

Full time, Monday to Friday,

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