Job Description

Customer Sales and Service Representative

With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network! Customers rely on us. When they have questions or issues, you'll be there.

Your responsibilities will include, but are not limited to:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Responding to requests from customers about Verizon products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging on the phone with customers.

You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns, and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most.

Even better if you have:

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings, etc.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Test(s) Required

Test Previews

Where You'll Be Working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

37.5

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance and tuition assistance, we've got you covered with our award-winning total rewards package. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours.

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