Job Description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant .

LSF is looking for a talented Community Engagement Manager­­­­­­­­­­­­­ who wants to make an impact in the lives of others.

Purpose and Impact:

The Community Engagement Manager is responsible for facilitating and coordinating a robust community engagement strategy for Hands of Mercy Everywhere, with a particular focus on building relationships with volunteers, local community partners and service providers. This role is responsible for the overall development of new volunteer initiatives and managing the existing volunteer network while building brand awareness across the program service area.

Essential Functions:

• Facilitate regular community meetings to foster relationship building, collaboration, and promote available programs and services for youth served through the program. This includes strengthening relationships with partners and community agencies to provide additional volunteer and in-kind support for our youth.
• Responsible for planning and implementation of marketing strategies, communications, and public relations activities. Develop an effective non-profit marketing and promotion strategy both internally and externally.
• Develop community engagement opportunities with external partners, including foundations and nonprofits.
• Serve on community boards, clubs, and committees; participate in community fairs and other program awareness activities
• Design and create promotional and marketing materials and ensure messaging consistency; work closely with LSF Communications team to promote program volunteer and donation/in-kind support through LSF social media platforms
• Research and map donors, sponsors, and volunteer networks across the program service area.
• Provide ongoing input, information, and materials (as requested) that support internal and external communication efforts about programming and volunteer/community engagement opportunities.
• Serve as an advocate in the community to ensure that the needs of our youth are a priority in the systems designed to support them and the broader community.
• Conduct outreach, recruitment and screening for volunteers, tutors, trainers, community partners, and mentors.
• Provide ongoing support and guidance to volunteers, and community partners engaged in programming and opportunities.
• Supervises Volunteer Coordinator and provides necessary support to ensure volunteers are tracking and reporting their activities.
• Maintain database for tracking and scheduling volunteer opportunities.
• Serve as an ambassador of the Hands of Mercy Everywhere program by interacting with churches, community groups, potential partners and the media.
• Organize and implement public events, meetings, open house information sessions, etc. Organize volunteer appreciation events and other recognition efforts.
• Create monthly reports that capture volunteer hours, in-kind supports, and donations
• Performs such other duties as may be assigned.

Other Functions:

The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described above.

Physical Requirements:

• Must be able to lift at least 25 lbs. Reasonable accommodation may be made for otherwise qualified persons with disabilities.
• Also required: Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring.

Education:

Bachelor’s degree from an accredited college or university in a related field; relevant professional experience may substitute for educational degree.

Experience:

• Three to five years of experience with social service volunteer management programs. Non-profit experience helpful.
• Bilingual preferred: English/Spanish or English and other languages present in the local area.

Skills:

• Knowledge of, and intermediate skills in, Microsoft Office Suite including Word, Excel, PowerPoint and Access.
• Knowledge of internet-based database, email to scan and transmit data.
• Ability to collect, organize and evaluate data and develop logical conclusions. Ability to communicate effectively, both orally and in writing.
• Ability to speak before groups of individuals.
• Ability to write reports and business correspondence
• Ability to handle confidential information.
• Ability to use a computer and related software.
• Ability to produce and interpret graphs, charts, spreadsheets, and other mathematical reports. Ability to follow established procedures.
• Ability to work effectively with others.
• Ability to safely operate a motor vehicle.
• Ability to be available for weekend and evening meetings as well as social and community
• events.
• Ability to manage numerous tasks, possess good organizational skills, communicate effectively with co-workers and the public, and work collaboratively in a team environment.
• Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Team player with colleagues and partners/stakeholders.
• Cost effective program operations.
• Adherence to agency policies and management practices.
• Effective volunteer management and leadership.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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