Job Description

Case Manager, Homelessness Prevention

316 W 2nd St, Los Angeles, CA 90012, USA * Los Angeles, CA, USA Req #11220 Tuesday, September 17, 2024

Role : Case Manager, Homelessness Prevention
Reports to: Program Manager, Homelessness Prevention
Program : CES - Homelessness Prevention
Department : Housing
Location : New Nest - 316 W. 2nd St., Los Angeles, CA 90012
Schedule : Monday - Friday, 8:00am - 4:30pm
Status : Full Time, Non-exempt (Hourly), Non-management
Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY


The Coordinated Entry System (CES) Homelessness Prevention program assists participants who are at risk of becoming homeless due to being in the early stages of the eviction process by assisting to retain permanent housing. This program is designed to divert participants from entering the homeless shelter system by providing housing assistance benefits and linkage to legal services to participants who are at imminent risk of homelessness, in coordination with regionally located CES lead agencies. This position will assist in resolving clients' housing crises that would otherwise lead to a loss of housing, including but not limited to short term financial assistance, housing-related support services, legal assistance and client care plans that lead to housing stabilization.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assess housing barriers of participants who are unstably housed and at-risk of homelessness to determine housing and service needs
• Develop housing procurement, financial, and self-sufficiency case management plan with participants. This will include an intake interview/assessment to determine eligibility, and household needs, goals, and potential linkage to employment, legal, mental health, medical, and other community services.
• Provide advocacy with landlords on the household's behalf to develop a workable plan to maintain housing.
• Determine the appropriateness of households for receipt of prevention funds and recommend amount and tracks use of prevention funds.
• Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., tenant, landlord, referral source, collaborating agencies, debtors, and creditors)
• Serve as an ongoing liaison between property managers, legal supports and participants as well as between participants and neighbors.
• Apply knowledge of residential lease contracts to educate participants of their rights and responsibilities.
• Mediation between the program participant and the landlord/owner or person(s) with whom the program participant is living, provided that the mediation is necessary to prevent the program participant from losing permanent housing in which the program participant currently resides.
• Works in conjunction with legal service entities to facilitate the workflow between case management and legal service support.
• Linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Document all services identified and provided, referrals made, and transportation provided.
• Advocates for and actively assists individuals in obtaining services (e.g., benefits, mental health, substance abuse, housing referrals, financial assistance, home-based services, training, medical services, mentoring and socialization).

QUALIFICATIONS

1. High School Diploma or G.E.D.
2. Knowledge of homeless social service providers and Coordinated Entry System
3. Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner
4. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
5. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
6. Able to work effectively with a wide range of constituencies

Preferred Qualifications

1. Bachelor's degree in related field (Social Work, Community Organizing, or other Human Services) and one years' full-time experience working with the homeless, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience

WORK ENVIRONMENT

1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.


With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.


The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts
  

Other details

• Pay Type Hourly
• Min Hiring Rate $23.08
• Max Hiring Rate $23.08
• Travel Required Yes
• Required Education High School

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Job Tags

Hourly pay, Holiday work, Permanent employment, Full time, Temporary work, For subcontractor, Interim role, Local area, Work from home, Flexible hours, Monday to Friday,

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