Case Manager Job at YWCA Nashville & Middle Tennessee, Nashville, TN

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  • YWCA Nashville & Middle Tennessee
  • Nashville, TN

Job Description

Job Summary

The position maintains primary responsibility for providing counseling, advocacy, and case management to domestic violence. survivors within the Domestic Violence Services program. This includes coordinating in-house and community resources to meet the needs of the clients. This position would conduct community outreach as needed on behalf of the YWCA.

Relationships and Contacts

Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, supervisors/managers, directors, and senior and executive management. Outside the organization: Initiates and maintains professional working relationships with shelter clients, transitional housing clients, community clients, volunteers, the general public, vendors, and board members.Outside the organization: Initiates and maintains positive professional working relationships with Weaver Center clients, community, clients, volunteers, the general public, vendors, and community leaders.

Job Responsibilities

Essential Responsibilities:

  • Identify barriers to client success and make appropriate referrals. Interact closely with community organizations to remain current on resources available, in order to disseminate accurate information; advocate for survivors and make, and train others to make, appropriate referrals. 
  • Provide individual and group counseling for residents living in Weaver Center, transitional housing clients, and community clients. 
  • Assess client needs and develop case plans with residents, providing regular sessions to ensure progress.
  • Measure results, track data, and submit timely reports to the Program Manager. 
  • Facilitate support groups with survivors of domestic violence. 
  • Provide rotating schedule facilitator support 
  • Maintain accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in a consistent and ethical manner.
  • Conduct outreach in the community to educate on DV services that are available and help to implement culturally responsive, trauma-informed services.

Additional Responsibilities:

  • Conduct intake and orientation to program and shelter in a timely and caring manner.
  • Conduct exit interviews and safety planning with residents departing the shelter.
  • Respond to crisis calls and make appropriate referrals.
  • Assume responsibility for residential coverage, as appropriate.
  • Provide transportation for residents as appropriate.
  • Provide support and assistance to volunteers as needed during shift.
  • Develop an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
  • Monitor resident activity throughout the shelter and manage conflict through appropriate intervention.
  • Protect the confidentiality of clients at all times.
  • Attend program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
  • Perform other duties as assigned.

Qualifications

Minimum Requirements:

Education and Experience:

  • The position requires a Bachelor’s degree in Social Work or related field, 1 to 3 years of case management experience (preferred), or 3 to 5 years of experience in a related field.

Physical Requirements:

  • Must be fit for travel by automobile and willing to travel independently to reach engagements.
  • Ability to carry materials with various weights up to 25 lbs.
  • Ability to move throughout the building as well as sit or remain stationary for extended periods of time.
  • Must have the ability to talk, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.
  • Manual dexterity required for typing and the use of standard office equipment.
  • Ability to speak concisely. 
  • Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate.

Other Requirements:

  • The position requires the incumbent to have a valid driver’s license, vehicle insurance, and a clean driving record for the last three years.
  • Ability to work long and flexible hours, including weekends and evenings. 
  • Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.

Skill Competencies:

  • Ability to successfully function under pressure in critical situations.
  • Ability to interact with diverse backgrounds and socioeconomic levels.
  • Effectively manage conflict and crises.
  • Strong problem-solving and analytical thinking.
  • Ability to exercise sound judgment and discretion.
  • Sensitivity to the needs of DV survivors and their children.
  • Excellent organizational and time management.
  • Successful collaborative skills working with a variety of groups.
  • Excellent interpersonal and relationship-building skills.
  • Competency with MS Office and database management.

Additional Information

Benefits

Work with us and receive:

  • 10 Paid Holidays.
  • Employer Paid Medical.
  • Employer Paid Long Term Disability.
  • Parental Leave.
  • 2 Floating Holidays.
  • Employer Paid Vision.
  • Employer Paid $25K Life.
  • Health Reimbursement.

How to Apply

For faster consideration, please use the link below to apply:

https://apply.appone.com/job/66e82f6af84e9561439a4df3

Details

  • Date Posted: October 11, 2024
  • Type: Full-Time
  • Job Function: Other
  • Service Area: Social / Human Services
  • Start Date: 10/10/2024
  • Salary Range: $45,000
  • Working Hours: 40 hrs/wk

Job Tags

Holiday work, Full time, Flexible hours, Shift work, Afternoon shift,

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