Job Description
Call Center Customer Service Representative (Columbia, South Carolina area)
The Bowen Group has front-line virtual call center customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.
At Bowen, you will get:
Your Mission:
I am passionate about helping others.
Have empathy.
I excel at communicating.
If this describes you, our Veterans need You
You Need to Know
About your Mission
Customer Service Representatives (CSRs) provide front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and/or representatives.
CORE FUNCTIONS AND RESPONSIBILITIES:QUALIFICATIONS AND REQUIREMENTS:
Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have.
BOWEN PERKS:
Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
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